Life in the car biz is definately interesting. It's one of those professions where people either love you .... or hate you. I think in some study they determined that car salesmen were just a little above lawyers... but in their "defense" (pardon the pun)... when you need one... you certainly hope to find the best one out there. I have had the absolute honor of working for one of the BEST owners in this car world. His philosophy. when boiled down to the core is simply... DO THE RIGHT THING. I believe in that statement whole-heartedly, and many of our team feels the same way.
I wanted to just put this out there ... just talking strait. No-one who works in the industry wants your car to break. No one wants you and your family to be stranded on the side of the road. No one wants your AC to stop blowing cold air when it's 104 degrees outside. No one wants to call you and tell you that the APR from the bank is higher than we thought we could secure. None of us want to tell you "We cannot duplicate that noise". Everyone of us has family, moms, dads, sisters, sons, daughters ect... and when you choose to do business with us -unless your family is disfunctional - you can expect to be treated the same way we treat our blood relatives.
It's important to stop sometimes when you are in the middle of a crisis - and broken cars and sometimes the anxious stress involved with buying a car count as a crisis - you should try to remain calm and remember that you are interacting with people who come to work to try and help you - not hinder you.
Treat the people who work here with respect and kindness and you will find that it's like looking in the mirror - that is exactly what you will get back.
More to come later....
CaliCarGal
Amy Rothenberger
